We are looking forward to helping you with your morse coded needs, we will get back to you within 48-72 hours. Please allow a bit longer during holiday shopping seasons—Valentine's Day, Mother's Day, Graduations, November and December.
TIME / TURNAROUND
Every piece of morse coded jewelry is made to order, therefore once you place your order please allow 7-10 days for it to be created and then add shipping time. Orders go out within a few days quite often, but if there is a special occasion and you would like to have the order expedited, please write a note to seller at checkout with your delivery date request. We will accommodate these requests whenever possible. We use USPS Priority (2-3 day mail), UPS two day and UPS overnight.
RECOMMENDATIONS FOR CARE
Please keep the silk away from moisture as much as possible as it will cause it over time to become brittle and deplete the lifespan of the jewelry. Please do not ever submerge the silk in water — no swimming or bathing while wearing the silk. Any jewelry that is made entirely of metals can be cleaned regularly, but the silk pieces should be wiped with a dry cloth.
If you must wear your silk necklace to the beach or keep your bracelet on while playing, feeding and bathing your toddler, I understand. I will rebuild your cherished piece — no matter what the scenario for a $30 repair fee. This includes shipping it back to you.
Each item is handmade to order in our studios. If you are unhappy with your purchase, you may exchange the piece for another item on our site as long as it shows no sign of wear and is in its original condition.
We do not offer returns.
* Sterling Silver cannot be exchanged or returned due to oxidization once the jewelry is built.
* Custom words and phrases are not exchangeable.
All exchanges must be postmarked within 7 days of receipt of original shipment. Insurance, tracking and careful packing are strongly suggested for all returned items. COATT will not be responsible for lost or damaged packages. To exchange an item, please contact firstname.lastname@example.org
All items are handmade and inspected for quality before shipping to ensure you receive a great product. On the off chance you receive damaged or defective merchandise, please email email@example.com within one week of receiving your order.